Q: I can’t login to my page. How do I retrieve or reset my password?

A: To reset your password, click the LOGIN button at the top of the screen. There will be login assistance options on the following screen. Click the Forgot User Name link to have your User Name emailed to you or click the Forgot Password link to reset your password. You will need to use the email address that was used to create your account.

Q: Where do I find the URL to my personal (or team) page?

A: You can find the URL for your personal or team page in your Participant Center. If you are not already logged in, you will need to first login to the site. Click the Participant Center button at the top of the page. Navigate to the appropriate tab by clicking the Personal Page tab or Team Page tab. The specific URL is listed in the top of this section. You can highlight the URL, right click on it and select “Copy” then paste it into emails, social media or elsewhere as appropriate.

Q: Can I customize my personal or team URL?

A: You can find the URL for your personal or team page in your Participant Center. If you are not already logged in, you will need to first login to the site. Click the Participant Center button at the top of the page. Navigate to the appropriate tab by clicking the Personal Page tab or Team Page tab. Click on the URL Settings link at the top of the Personal Page or Team Page tab. The beginning of the URL cannot be changed but you are able to add custom text to the end. Please note that the custom text must be unique. Be sure to click the Save button to complete the change. EXAMPLE: http://give.hackensackmeridianhealth.org/goto/teamname

Q: How do I change my fundraising goal?

A: You can find your personal fundraising goal in your Participant Center. If you are not already logged in, you will need to first login to the site. Click the Participant Center button at the top of the page. On either the Home or Progress tab, your goal is listed in the middle of the page. You can click the “Change” link to edit your goal. Click Submit to save the change. If you are a team captain, you can also change your team’s fundraising goal. In your participant center, navigate to the Progress tab. On the right side, select the team option. The team goal is listed in the middle of the page. You can click the “Change” link to edit your goal. Click Submit to save the change.

Q: Can I donate to a team?

A: From the main page, click the DONATE button. Gifts can be made in support of an individual participant or team. Enter the participant’s first and/or last name or on the team search option, enter the team name. Click the search button (Note: to return a list of all teams or participants, leave the search fields blank and simply click search). Once you find the team, click the name to open that page. Click the DONATE NOW button on that page to donate in support of that team. Enter the gift and billing information then click Process.

Q: The information on this page was great but I still need some assistance. How can I get help?

A: For technical support, contact danielle.binn@hmhn.org